What is the cancellation policy?
Our goal is to be helpful and flexible to your needs. But, we have some rules.
These rules are designed to promote a reliable and consistent experience for clients and providers.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes service providers to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within 48 hours of your booking’s start time.
| Types of Cancellation | Description | Fees |
|---|---|---|
| Late | Cancel or reschedule 48 to 2 hours before scheduled start time | 50% of estimated cleaning fee |
| Very late | Cancel less than 2 hours before scheduled start time | 100% of estimated cleaning fee |
| Missed or locked out | Provider arrives for a scheduled booking, but he, she, or the crew is unable to gain entry or get started | 100% of estimated cleaning fee |
