Question 1

Do I need professional cleaning experience?

Accepted Answer

Some of the most successful service providers in the Anita’s network started without any professional cleaning experience. Keep in mind, however, that as an independent service provider, you will…
- Not receive any training, supervision, or feedback from Anita’s
- Be responsible for providing your own supplies, equipment, and transportation
- Need to provide proof of a valid business license*
- Be responsible for all client disputes or complaints regarding your service
- Be responsible for any damages or injuries that occur during your service
- Be responsible for all costs of doing business
As an independent service provider, you are your own boss and the owner of your cleaning business.

*Not sure about a business license? Read How do I get a business license quickly and at the lowest cost possible?)

Question 2

Is there an age limit? What if I’m under 18?

Accepted Answer

Because Anita's is not your employer, you are responsible for everything related to your work from supplies, equipment, transportation, damages, injuries, to all client issues regarding the quality and outcome of your service. There is no supervision, training, or management provided. To register, you must show proof of a valid business license (also known as business tax certificate/permit). With these requirements, if you are able to offer your independent services to customers we match you with, then we encourage you to register.

Question 3

How soon can I start receiving jobs?

Accepted Answer

As soon as your account is activated, you will start receiving job requests. The first step is to register online (start with the form above).

Question 4

Can you guarantee 40 hours a week?

Accepted Answer

No. We do not guarantee any number of hours. You have full control over your schedule, rates, location and service preferences, as well as the reputation you earn from the services you provide, any of which can impact your business, and consequently the number of jobs or hours you accrue.

Question 5

Do I need to have my own supplies and equipment? What about transportation?

Accepted Answer

As an independent service provider, you are the boss and the owner of your cleaning business. Any supplies, equipment, and transportation needed to provide your service is your responsibility. This also includes all client feedback, complaints, or disputes that arise during or because of your service.

Question 6

Do you offer any type of employment benefits (i.e., uninsurance benefits, workers compensation, social security, Medicare, overtime pay, paid time off, health insurance, paid family leave, disability insurance, etc.)

Accepted Answer

No. If you are seeking any employment benefits, please do not register with Anita’s. We recommend that you apply for employment at one of your local cleaning companies.

Question 7

Do you reimburse for gas, miles, supplies, equipment, or anything?

Accepted Answer

No. As a business owner, you are responsible for everything you need to provide your service. We recommend that you take gas and other things into consideration when you set your own rates.

Question 8

Can you give me a cash advance to help with purchasing gas, supplies, or equipment?

Accepted Answer

No. As a business owner, you are responsible for managing your own finances. If you do not have the funds required to purchase gas, supplies, or equipment, we recommend that you do not attempt to register with us at this time.

Question 9

Can I bring a partner or an employee to clean with me? Can I send someone to clean for me?

Accepted Answer

You are in charge of your own business. We do not make any guarantees to clients regarding the quality or outcome of your service. If a client is unhappy with the outcome of your service (whether it was completed by you or someone you sent) and demands a discount or refund, it is solely your responsibility to resolve these issues directly with the client.

Question 10

Do you take a cut or percentage of the rates I set for myself? Do I pay you anything?

Accepted Answer

No, and no. You set your own rates, which we will charge to the client on your behalf. Here is an example: let’s say you just finished a standard cleaning service. You are welcome to change your rate any time, as long as the client agrees to it. You had set your hourly rate at $25. You worked for 4 hours. So, your total fee for this cleaning service is $100. Anita’s will charge the client $100 for your service. At the same time, Anita’s may charge the client a referral fee for using our service. In total, the client will pay $100 (this is your cleaning fee) plus a referral fee. But, the referral fee we charge the client will not come from the rate(s) you set.

Question 11

Can I change my rate(s) any time I want?

Accepted Answer

Absolutely. What you charge for your cleaning service is your business. Keep in mind, however, that unless client's job requirements or priorities change after a booking is confirmed, when you change your rate(s), client can also cancel service if your new rate(s) is outside of his or her desired range.

Question 12

Instead of a business license (also known as a business tax certificate/permit), can I provide a Fictitious Business Name statement, Articles of Organization, or Articles of Incorporation?

Accepted Answer

The law requires that we, as a referral agency, ask for and keep records of a valid business license (also known as a business tax certificate/permit), even if you show us your Fictitious Business Name statement, Articles of Organization, or Articles of Incorporation.

Question 13

How do I get a business license quickly and at the lowest cost possible?

Accepted Answer

A business license is sometimes known as a business tax certificate/permit. Having one shows that you are officially registered with the city (typically, it’s the city where you live or plan to work in) to do business. Depending on the city where you are getting your business license, the cost can be anywhere from $0 to over $200. For example, in Los Angeles, there is no application fee. But, in San Jose, the fee is over $200. As long as you show proof of a business license, it does not matter, for the purpose of registering with Anita’s, from which city you got it. We recommend that you either get one from the city you live in or from a nearby city. If you have any questions, give us a call at (800) 864-5367 and we can help you!

Question 14

How fast is the process of getting a business license?

Accepted Answer

It normally takes one business day or less for the city to process your application and get back to you.

Same day: If you are applying from cities that do not support online applications, upon handing in your application in person, they will ask you to pay. After you pay, take a picture of the receipt they give you and text it to us at (800) 864-5367 or email it to support@anitashousekeeping.com to activate your account.

One business day: If you are applying from cities that allow online applications, normally, by the next of the next business day, they will approve your application and ask for payment. Once you make your payment online, you will receive your receipt via email. Simply forward it to support@anitashousekeeping.com or take a screenshot of it and text it to (800) 864-5367

NOTE: if you are in Los Angeles or plan to get a business license from Los Angeles, the application fee is $0. And, as soon as you click on “Submit”, you will see your Account Number on the webpage. Simply take a screenshot of this page and text it to (800) 864-5367 or email it to support@anitashousekeeping.com. Then, we will be able to activate your account.

Question 15

Do I need to have insurance?

Accepted Answer

We do not require insurance. If you do obtain insurance, let us know and we will make sure to show on your public online profile that you have insurance. Having insurance may encourage more clients to book you.

Question 16

If I want to get insurance, what types of insurance should I get?

Accepted Answer

Most service providers get general liability insurance, which may protect you if you’re accused of damaging someone’s furniture, for example. General liability insurance may also help cover your legal costs.

If you are concerned about injuries on the job, you may consider getting workers compensation insurance. Having this insurance can save you from potential headaches if you have another person working with or for you.

Lastly, don’t forget that California offers disability insurance for self-employed and independent contractors. It’s called Disability Insurance Elective Coverage (DIEC).

Question 17

Things might come up and sometimes I will have to cancel jobs at the last-minute. Is that okay?

Accepted Answer

Our referral services are designed to help clients connect with service providers who best demonstrate qualities, such as reliability, commonly desired by clients. Our matching algorithm is objective and does not take any client or service provider’s personal situation into account.

Question 18

What if I need more time to finish a job?

Accepted Answer

As the owner of your cleaning service, you are responsible for keeping clients updated regarding the status of your work. Whether it’s before starting your service, when you start your service, during your service, or after your service. When extra time is needed, communicate directly with the client.

Client is the one paying for your cleaning service. Anita's only processes client payments for you. If you need extra time that may cost more, we recommend that you seek client approval first. No one at Anita’s is allowed to, or will, be able to approve or deny your request.

Remember, clients are the ones paying for your services. Without their approval, disputes may arise and delay payment processing. Anita’s is not your employer and will not pay you or your company if or when clients refuse payment. Clear and timely communication with clients is strongly recommended.

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