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Frequently Asked Questions

What is a Domestic Referral Agency?

Domestic Referral Agencies register independent domestic workers that offer household referral services to clients. The domestic workers receive client job offers on the days, times and locations of their choice. Anita’s Housekeeping Referral Agency is not the employer of domestic workers they refer to clients.

What are the benefits of using a Domestic Referral Agency?

Clients have access to a wide range of household services at affordable rates with scheduling flexibility. They will get experienced and screened domestic workers. Anita’s also follows up with clients to assure they were satisfied with the referral.

Do you have gift certificates available?

Yes! This is a truly thoughtful, yet practical gift for family, friends and work associates. Stop shopping and call our office today to order an Anita’s gift certificate!

How much time will I need?

This is determined by the size and condition of your home, as well as what house cleaning you would like done.

How will the domestic worker know what I want done?

There is no cookie-cutter list of what will be done on your dime – you choose the cleaning priorities. Because client needs vary, you can provide the domestic worker with a “Cleaning Priority List”. This is an excellent way to communicate your particular needs. If you have regular service you could make copies of your list and leave a note of changes as they arise.

Should I meet the domestic worker?

It is helpful for you to meet the domestic worker, especially on their first visit. This gives you an opportunity to go over any questions they may have regarding your Cleaning Priority List and introduce them to any pets. Of course, any unfriendly pets should be kept outside or in an area the domestic won’t be cleaning.

What if I can’t meet the domestic worker?

If you are unable to meet the domestic worker,many different arrangements can be made. Some suggestions could include using a lock box, leaving the key with a neighbor or possibly hiding the key on the premises. If you have an alarm system, either disengage it for that day or explain the system use to the domestic worker.

Can I get the same domestic worker every time?

If you like the domestic worker and decide to set up regular service, this can be arranged based on the domestic workers availability. If your scheduled domestic worker can’t make it, for whatever reason, we will attempt to reschedule for a different day or arrange for a substitute domestic worker. If your regular domestic worker is no longer available, we will provide a new referral so you receive continuous service.

Can I request house cleaning service on an occasional basis?

Yes! Even though most clients schedule service on a regular basis, we also provide service on request as needed.

When and how do I pay for the service?

Payment is due and payable at the time the service is provided. Cash, check, debit or credit cards are accepted. Please make checks payable to Anita's Housekeeping Agency. Call our office prior to the service if paying by debit or credit card. We accept Visa, MasterCard, American Express or Discover.

Should I tip the domestic worker?

Tips are always appreciated, but not required, you decide! Many clients tip the domestic worker directly, anywhere from 10 to 20%.

What if I need to reschedule or cancel my house cleaning service?

If you need to reschedule or cancel your service, please notify our office two-business days prior to your date of service. There is a $30.00 fee for cancellation of service without two-business days notice.

What if I am not happy with the domestic you refer?

If you are not happy, for whatever reason, please contact us right away so the domestic worker can promptly address the issue. We can also refer a different domestic that better fits your needs. Our mission is to always have happy repeat clients.

Who is responsible for breakage of my property or lost house keys?

The domestic worker accepts sole responsible for property damages or lost house keys, which occur as a result of their actions.

What if I think something is missing?

For your peace of mind and protection, we complete both a background screening and reference checks on all domestic workers before referrals are made; additionally, we keep diligent records to establish an accurate referral history. In the rare event that you think something is missing, you may decide to file a police report. Anita’s will cooperate fully in any investigation. While many companies advertise that their cleaners are bonded, most clients are unaware that theft bonding only pays upon conviction.

Can the domestic work directly for me?

All domestics workers registered with Anita’s Housekeeping sign a Referral Contract Agreement, which prohibits them from working directly for any client obtained through Anita's Housekeeping and for a nine-month period following termination of their association with Anita's. Please don't solicit them or encourage them to solicit you, as we will legally enforce this contract. If you are interested in permanent placement of a domestic worker, please call our office to discuss arrangements. Thank you for your cooperation.

Contact Us for More Information

Do you have a question that wasn't answered on our FAQ page? Feel free to call us at (619) 220-6855 or fill out the form below!